Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand your options.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within [X DAYS] of receiving your order.
  • The item is unused, unopened, and in its original condition.
  • The item is returned with all original packaging, accessories, labels, and documentation.
  • A valid proof of purchase or order number is provided.

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

You may request a return within [X DAYS] from the date your order is delivered.

To initiate a return, please contact our customer support team at [EMAIL ADDRESS] with:

  • Your order number
  • The reason for the return
  • Photos of the product (if damaged, defective, or incorrect)

Our team will review your request and provide return instructions.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Refunds will be issued within [REFUND PROCESSING TIME].
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If your return is not approved, we will explain the reason and, where applicable, arrange to return the item to you.

Exchanges

We are happy to offer exchanges for eligible items, subject to stock availability.

Exchanges may be available for:

  • Defective or damaged products
  • Incorrect items received
  • Size or variant changes (where applicable)

To request an exchange, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within [X DAYS] of delivery.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or defect

After reviewing your claim, we may offer one of the following solutions:

  • A replacement product
  • An exchange
  • A full or partial refund, depending on the circumstances

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened or used health and wellness products
  • Supplements and vitamins with broken safety seals
  • Personal care and hygiene products
  • Consumable products
  • Gift cards
  • Promotional or clearance items marked as Final Sale
  • Any item specifically identified as non-returnable on the product page

Return Shipping Costs

If the return is due to:

  • A damaged or defective product
  • An incorrect item sent by [STORE NAME]

We will cover the return shipping costs.

If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of returns sent without tracking.

Cancellations

Orders may be cancelled before they are dispatched by contacting us at [EMAIL ADDRESS].

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.